The Problem
1. High-Volume Acquisition with No Way to Measure or Optimize
Most marketing analytics platforms target enterprise buyers with large budgets and dedicated data teams. This company filled a gap for smaller businesses with the same need but fewer resources. A serial entrepreneur built the platform to serve them.
“Our approach is that social data can help any small business, and we provide products to get those businesses started.”
— Chris, Brand Director
Targeting small businesses and early-stage startups meant lower average order values and a requirement for high-volume customer acquisition. To grow sustainably, the company needed to optimize acquisition and push existing users toward premium offerings.
2. Users but No Strategy to Move Them Toward Premium
The company had a growing user base but wasn’t converting them to paid products. The marketing team came from other disciplines and learned demand generation and marketing technology (MarTech) best practices on the job. Neither sales nor marketing had the automation or reporting infrastructure to move at scale. That’s where a performance marketing agency changes the trajectory.
“We didn’t really know how to get started. We didn’t know how to do our own growth hacking. We had users, we just weren’t doing anything with them. We weren’t pushing them to buy our premium offerings.”
— Chris, Brand Director