The Problem
1. Ad Accounts and Landing Pages Not Built for Seven-Figure Spend
The startup had scaled Google and Meta ad accounts into seven-figure monthly spend. Configurations that worked at five-figure budgets no longer held at this level. An audit revealed hasty changes from the prior agency: tweaks that might produce minor improvements on a small account but carry major financial consequences at scale.
The landing pages had the same problem. Built in Webflow, they couldn’t handle the volume of mobile traffic that Facebook advertising sent. Most of the budget fed Meta campaigns, which skew toward mobile users on slower connections. Slow load times suppressed conversion rates and wasted roughly 10% of leads before they even saw the offer.
2. Returning Customers Routed on Profile Data Two Years Out of Date
The service offered tiered packages. Prospects with higher expected lifetime value (LTV) were routed to an inside sales team for a premium, personalized offer. Everyone else landed on a self-serve default. The logic was sound: match the sales effort to the revenue potential of the lead.
But a significant share of incoming leads were returning visitors or former customers. The routing system still used their original profile data, in some cases two or more years out of date. A former self-serve customer whose business had grown and now qualified for the premium package would still be routed to the default offer. Opascope uncovered the gap.